Privacy Policy

Nuru Digital FZE (“Nuru”, “we”, “us”, or “our”) is a creative digital marketing agency headquartered in Dubai, United Arab Emirates. We provide web design, SEO, paid advertising, branding, and AI automation services to businesses across the UAE, MENA region, Africa, and internationally.

This Privacy Policy explains how we collect, use, share, and protect information when you visit nurudigitalmarketing.com or interact with us in connection with our services.

For questions about this policy, contact us at: [email protected]

Information you provide directly:

• Contact details (name, email address, phone number) when you fill in a contact or enquiry form
• Business information (company name, website URL, industry) when requesting a quote or strategy call
• Communications you send us via email, WhatsApp, or social media

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time on site, referral source, and browsing behaviour via analytics tools
• Advertising interaction data (clicks, conversions) via Google Ads and Meta tracking pixels, where applicable
• Cookie identifiers (see Section 6 — Cookies)

We use the information we collect to:

• Respond to enquiries and deliver the services you have requested
• Send you project updates, invoices, and service-related communications
• Measure and optimise the performance of our website and advertising campaigns
• Comply with legal obligations under UAE law and applicable international regulations
• Prevent fraud and maintain the security of our systems
• With your consent, send you marketing communications about our services, offers, or content

We do not sell your personal data to third parties. Ever.

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contract performance — to fulfil a service agreement with you
• Legitimate interests — to improve our services and communicate with prospects
• Consent — for marketing emails, newsletters, and non-essential cookies
• Legal obligation — to comply with applicable laws and regulations

We may share your information with trusted third-party service providers who assist in operating our business. These include:

• Google LLC — Google Analytics, Google Ads, Google Tag Manager
• Meta Platforms Inc. — Meta Pixel for ad conversion tracking
• Calendly — scheduling and booking platform
• Email / CRM providers — for managing client communications
• Payment processors — for processing invoices and transactions

All third-party providers are contractually required to handle your data in compliance with applicable data protection laws. We do not transfer your data to countries without adequate data protection unless appropriate safeguards are in place.

We may also disclose your information if required by law, court order, or regulatory authority in the UAE or elsewhere.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device.

Types of cookies we use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Advertising cookies — track ad performance and enable retargeting (e.g. Google Ads, Meta Pixel)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of non-essential cookies.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Client project data is typically retained for a minimum of 5 years for accounting and legal purposes. Marketing-related data collected via cookies or pixels is retained in accordance with the policies of the respective third-party platforms.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data, subject to legal obligations
• Restriction — request that we limit how we process your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — at any time, for processing based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use secure communication channels and to contact us immediately if you believe your data has been compromised.

Our website may contain links to third-party websites, social media platforms, and tools. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Nuru Digital FZE
Dubai, United Arab Emirates
[email protected]
+971 562 813 404